Abandoned Checkout Email & BTA

When sending out abandoned cart emails there is a possibility to create an overbooking situation. This is because between the time the customer abandons the checkout, and when they subsequently complete the order, other customers may have created a booking for the same date and time.

Abandoned Cart Email Template

The default template takes the customer directly to the checkout page. Since Apps and Theme Developers can not change this page (unless you are on Shopify Plus) we can not do anything if the date/time is now unavailable. What can be done instead is to modify the template so that it takes the customer to the product page where they can choose the date and time again, only if it is available. 

To update the template follow these steps:

1. Access the abandoned checkout email template via the notifications section in Shopify admin. 

2. Remove the following line of code in the template:

 <td class="button__cell"><a href="{{ url }}" class="button__text">Items in your cart</a></td>

3. Replace the line with the below code:

  <td class="button__cell"><a href="{{ shop.url }}{{ line_items.first.product.url }}" class="button__text">Items in your cart</a></td>

Please note this requires knowledge of coding. As this is a theme customization we can complete it for you, but there would be an additional charge. Please contact us with the details of how you would like it setup and we can provide you with a quote.