Waitlist

Waitlists allow customers to leave their contact details when an event is fully booked so that they can later be notified if a space becomes available. For example, if a cancellation is received the customer will be emailed so that they can return to your store to book the vacant spot. 

Waitlists are available when using any of the booking widgets: Accommodation, Activity, Class, Course,  Events List, Appointment, and Product Rental.

 

Enable the Waitlist

1. In the app admin select Widgets so that you can access the widget where you want to enable the waitlist feature. 

2. Enable the Waitlist checkbox. 

3. Select Save.

 

How it Works

Now that the waitlist feature is enabled when a service/product is fully booked your customers will see the Add to Waitlist button.

 

 

Selecting the Add to Waitlist button allows the customer to enter their name and email address.

 

You can change the Add to Waitlist text by selecting the Translations tab found in the widget and modifying the text in the 'Add to Waitlist' field. 

 

Viewing a Waitlist

You can view the waitlist for a service by accessing the service configuration page in the app and viewing the Waitlist section on the right-hand side. The Waitlist section will not be visible if no customers are waiting. 

Customers who signed up first will be at the top of the list.  The app will email the first 5 customers on the list and notify them that there is space available.   It will continue to email the next 5 customers every 15 minutes until such time as the open slots are filled.

 

Waitlist Notification Email Template

If a spot becomes available an email will be sent to the customer. To modify this email template you can do so by selecting Settings-> Templates-> Waitlist via the app admin. 

 

Waitlist Report

The product page will only show customers on the waitlist who are waiting to book the service in the future.  To view customers on the waitlist from past events, please navigate to Reports -> Waitlist via the app admin.